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Returns & Refunds Policy

All Day Dry – Refund & Returns Policy

At All Day Dry (Australia), we’re committed to providing you with high-quality, premium adult pull-up diapers that offer comfort, confidence, and protection. We want you to be fully satisfied with your purchase. Our Refund & Returns Policy complies with the Australian Consumer Law (ACL) and outlines your rights and our responsibilities.

1. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 calendar days. We may request:

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  • A description of the issue

  • Photos of the product and packaging

  • Your order number

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Our team will verify the issue and arrange for a replacement, refund or store credit - whichever is applicable to your situation. 

2. Change of Mind

Due to the hygienic and personal nature of our products, we do not accept returns or exchanges for change of mind. This includes:

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  • Preference for a different style or absorbency

  • No longer needing the product

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However, we do accept returns or exchanges if the item is the incorrect size, provided that: 

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  • The product is unopened, unused and in its original condition

  • The request is made within 14 days of receiving your order

 

Once we verify your order details and inspect the order returned item, we will:

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  • Send out the correct size (subject to stock availability), or

  • Issue a store credit or refund (excluding original shipping fees, if applicable)

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Please note that return shipping for size-related exchanges will be borne by the customer. We recommend using a trackable postage method. 

3. How to Request a Return or Refund

Please email us at: hello@alldaydry.com.au with: 

  • Your full name and order number

  • Reason for return or refund, along with photos (if applicable). 

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Approved refunds will be processed within 5 - 7 business days to your original payment methods. Please note that processing times may very depending on your bank. 

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